Pinnacle Ai CRM
Last 30 Days
Incidents in the last 30 days
We are investigating an issue where Business Profile updates (logos, names, timezones, and websites) are failing to save across multiple sub-accounts.
We are currently investing the issue.
CRM Conversations Tab Not Loading
We are currently investigating an issue where some users are unable to load the Conversations tab within the CRM. Multiple reports have been received and our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as more information becomes available.
Service outage affecting calls and chats
Users report inability to load conversations and make calls, suggesting a widespread service disruption affecting multiple communication channels.
Sub Accounts are not getting listed in the Agency view
Team has identified the issue, Working on the fix.
We are currently experiencing an issue with the Social Planner where posts are not syncing in the list view. As a result, users may not be able to ...
Our team is actively investigating the issue and working on a resolution. We will share updates as soon as we have more information.
A2P Profiles Impacted
Submissions of new A2P profiles impacted due to an ongoing provider issue. We are working with our partners to resolve this at earliest.