Wave
Last 30 Days
Ongoing Incidents
1099-NEC Form Availability for Payroll Subscribers
We have identified an issue impacting the in-app availability of 1099-NEC forms for eligible Wave payroll employers. We are actively working to resolve this at the earliest opportunity. Thank you for your patience.
Working through larger support volumes
We are currently working through a larger volume of support requests regarding payroll issues, and we are resolving these issues at the earliest opportunity. As a result, chat hours may be reduced in the coming week so we can get back to our customers. We appreciate your patience.
Incidents in the last 30 days
1099-NEC Form Availability for Payroll Subscribers
We have identified an issue impacting the in-app availability of 1099-NEC forms for eligible Wave payroll employers. We are actively working to resolve this at the earliest opportunity. Thank you for your patience.
Payroll Dashboard "Balancing Payroll" Error Message
We are investigating an issue that is causing a 'balancing payroll' error message on the Payroll Dashboard for some users.
US Payroll Billing Error
We have identified an issue related to payroll billing for some of our US payroll customers, meaning that their December 1st and/or January 1st bills did not charge as expected, despite the invoices being marked as 'paid'. We are looking into a resolution to re-attempt those charges. Thank you for your patience.