Some services are experiencing issues
Twilio Phone Services
Started about 15 hours ago
Customers Delayed for Emergency Address Registrations

Our engineers are investigating the issue with delays with Emergency Address registrations. Numbers are show "Pending Registration" for longer than usual and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Freshdesk Support Ticketing
Started about 23 hours ago
Intermittent Connectivity Issues with Custom Mailboxes

We are currently observing an issue affecting a subset of customers using Microsoft custom mailboxes, resulting in intermittent connectivity issues. As a workaround, reauthenticating the mailbox connection may help restore access. We are actively monitoring the situation and will share further updates as more information becomes available.

Twilio Phone Services
Started 10 days ago
SMS Delivery Delays from Twilio Short Codes, Long Codes, and Alphanumeric Sender IDs to Datora Br...

Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio
Phone Services
MINOR
March 23, 2026
No incidents reported
March 24, 2026
No incidents reported
March 25, 2026
No incidents reported
March 26, 2026
No incidents reported
March 27, 2026
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March 28, 2026
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March 29, 2026
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March 30, 2026
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March 31, 2026
No incidents reported
April 01, 2026
No incidents reported
April 02, 2026
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April 03, 2026
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April 04, 2026
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April 05, 2026
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April 06, 2026
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April 07, 2026
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April 08, 2026
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April 09, 2026
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April 10, 2026
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April 11, 2026
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April 12, 2026
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April 13, 2026
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April 14, 2026
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April 15, 2026
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April 16, 2026
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April 17, 2026
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April 18, 2026
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April 19, 2026
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April 20, 2026
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April 21, 2026
No incidents reported
Freshdesk
Support Ticketing
MINOR
March 23, 2026
No incidents reported
March 24, 2026
No incidents reported
March 25, 2026
No incidents reported
March 26, 2026
No incidents reported
March 27, 2026
No incidents reported
March 28, 2026
No incidents reported
March 29, 2026
No incidents reported
March 30, 2026
No incidents reported
March 31, 2026
No incidents reported
April 01, 2026
No incidents reported
April 02, 2026
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April 03, 2026
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April 04, 2026
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April 05, 2026
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April 06, 2026
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April 07, 2026
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April 08, 2026
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April 09, 2026
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April 10, 2026
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April 11, 2026
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April 12, 2026
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April 13, 2026
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April 14, 2026
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April 15, 2026
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April 16, 2026
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April 17, 2026
No incidents reported
April 18, 2026
No incidents reported
April 19, 2026
No incidents reported
April 20, 2026
No incidents reported
April 21, 2026
No incidents reported
LeadConnector
Pinnacle Ai CRM
March 23, 2026
No incidents reported
March 24, 2026
No incidents reported
March 25, 2026
No incidents reported
March 26, 2026
No incidents reported
March 27, 2026
No incidents reported
March 28, 2026
No incidents reported
March 29, 2026
No incidents reported
March 30, 2026
No incidents reported
March 31, 2026
No incidents reported
April 01, 2026
No incidents reported
April 02, 2026
No incidents reported
April 03, 2026
No incidents reported
April 04, 2026
No incidents reported
April 05, 2026
No incidents reported
April 06, 2026
No incidents reported
April 07, 2026
No incidents reported
April 08, 2026
No incidents reported
April 09, 2026
No incidents reported
April 10, 2026
No incidents reported
April 11, 2026
No incidents reported
April 12, 2026
No incidents reported
April 13, 2026
No incidents reported
April 14, 2026
No incidents reported
April 15, 2026
No incidents reported
April 16, 2026
No incidents reported
April 17, 2026
No incidents reported
April 18, 2026
No incidents reported
April 19, 2026
No incidents reported
April 20, 2026
No incidents reported
April 21, 2026
No incidents reported
Mailgun
Email Services
March 23, 2026
No incidents reported
March 24, 2026
No incidents reported
March 25, 2026
No incidents reported
March 26, 2026
No incidents reported
March 27, 2026
No incidents reported
March 28, 2026
No incidents reported
March 29, 2026
No incidents reported
March 30, 2026
No incidents reported
March 31, 2026
No incidents reported
April 01, 2026
No incidents reported
April 02, 2026
No incidents reported
April 03, 2026
No incidents reported
April 04, 2026
No incidents reported
April 05, 2026
No incidents reported
April 06, 2026
No incidents reported
April 07, 2026
No incidents reported
April 08, 2026
No incidents reported
April 09, 2026
No incidents reported
April 10, 2026
No incidents reported
April 11, 2026
No incidents reported
April 12, 2026
No incidents reported
April 13, 2026
No incidents reported
April 14, 2026
No incidents reported
April 15, 2026
No incidents reported
April 16, 2026
No incidents reported
April 17, 2026
No incidents reported
April 18, 2026
No incidents reported
April 19, 2026
No incidents reported
April 20, 2026
No incidents reported
April 21, 2026
No incidents reported
LiveChat
Live Chat Support
March 23, 2026
No incidents reported
March 24, 2026
No incidents reported
March 25, 2026
No incidents reported
March 26, 2026
No incidents reported
March 27, 2026
No incidents reported
March 28, 2026
No incidents reported
March 29, 2026
No incidents reported
March 30, 2026
No incidents reported
March 31, 2026
No incidents reported
April 01, 2026
No incidents reported
April 02, 2026
No incidents reported
April 03, 2026
No incidents reported
April 04, 2026
No incidents reported
April 05, 2026
No incidents reported
April 06, 2026
No incidents reported
April 07, 2026
No incidents reported
April 08, 2026
No incidents reported
April 09, 2026
No incidents reported
April 10, 2026
No incidents reported
April 11, 2026
No incidents reported
April 12, 2026
No incidents reported
April 13, 2026
No incidents reported
April 14, 2026
No incidents reported
April 15, 2026
No incidents reported
April 16, 2026
No incidents reported
April 17, 2026
No incidents reported
April 18, 2026
No incidents reported
April 19, 2026
No incidents reported
April 20, 2026
No incidents reported
April 21, 2026
No incidents reported
Pinnacle Ai Website
Pinnacle Ai Website
March 23, 2026
No incidents reported
March 24, 2026
No incidents reported
March 25, 2026
No incidents reported
March 26, 2026
No incidents reported
March 27, 2026
No incidents reported
March 28, 2026
No incidents reported
March 29, 2026
No incidents reported
March 30, 2026
No incidents reported
March 31, 2026
No incidents reported
April 01, 2026
No incidents reported
April 02, 2026
No incidents reported
April 03, 2026
No incidents reported
April 04, 2026
No incidents reported
April 05, 2026
No incidents reported
April 06, 2026
No incidents reported
April 07, 2026
No incidents reported
April 08, 2026
No incidents reported
April 09, 2026
No incidents reported
April 10, 2026
No incidents reported
April 11, 2026
No incidents reported
April 12, 2026
No incidents reported
April 13, 2026
No incidents reported
April 14, 2026
No incidents reported
April 15, 2026
No incidents reported
April 16, 2026
No incidents reported
April 17, 2026
No incidents reported
April 18, 2026
No incidents reported
April 19, 2026
No incidents reported
April 20, 2026
No incidents reported
April 21, 2026
No incidents reported

Past Incidents Jan 16 - Jan 22, 2026

January 22, 2026

Freshdesk
Support Ticketing Issues with Custom mail servers using O365 Jan 22, 09:09PM UTC
Twilio
Phone Services SMS Delivery Delays to Vivo Network in Brazil Jan 22, 05:46PM UTC
LeadConnector
Pinnacle Ai CRM Delay in the Auto Pilot responses in Conversations AI Jan 22, 01:02PM UTC
Twilio
Phone Services SMS Delivery Delays To Digicel Network In Papua New Guinea Jan 22, 12:58PM UTC
Twilio
Phone Services SMS Delivery Delays to Claro in Brazil 724-05 Jan 22, 12:16PM UTC
Twilio
Phone Services Call Failures from network subscribers to a subset of Twilio's Spain numbers Jan 22, 12:09PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio Philippines Phone Numbers to Multiple Networks in the Philippines Jan 22, 10:01AM UTC

January 21, 2026

Twilio
Phone Services WhatsApp outbound messages may be Delayed Jan 21, 10:10PM UTC
LeadConnector
Pinnacle Ai CRM Side Bar is not working Jan 21, 05:45PM UTC
Twilio
Phone Services SMS Delivery Delays To Multiple Networks In United States of America Via A Subset Of Twilio Short... Jan 21, 08:30AM UTC

January 20, 2026

Twilio
Phone Services SMS Delivery Delays to Multiple Networks in Brazil via Subset of Short Codes Jan 21, 03:10AM UTC
Twilio
Phone Services SMS Delivery Delays to Netherlands Jan 21, 12:42AM UTC
Twilio
Phone Services SMS Delivery Delays to Multiple Networks in France via subset of Long codes Jan 20, 10:50PM UTC
Twilio
Phone Services Call Failures to Multiple Networks in France from a Subset of Twilio Numbers Jan 20, 09:21PM UTC
Twilio
Phone Services SMS Delivery Failures to DiGi in Malaysia Jan 20, 06:24PM UTC
Twilio
Phone Services SMS Delivery Delays to Vodacom Network in Tanzania Jan 20, 03:43PM UTC
Twilio
Phone Services AccSec - KPN Netherlands API Errors Jan 20, 01:52PM UTC
Twilio
Phone Services SMS Delivery Delays to Novatel in Slovenia Jan 20, 01:48PM UTC
Twilio
Phone Services SMS Delivery Delays to Globe in Philippines 515-02 Jan 20, 08:54AM UTC

January 19, 2026

Twilio
Phone Services SMS Delivery Delays From Network Subscribers To a Subset of Twilio Phone Numbers in Australia Jan 20, 12:16AM UTC
Twilio
Phone Services SMS Delivery Delays to Lancelot BV in Netherlands Jan 19, 11:55PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures From and To Multiple Networks in Malaysia Jan 19, 11:46PM UTC
Twilio
Phone Services SMS Delivery Failures to MTN Network in Cameroon Jan 19, 05:34PM UTC
Twilio
Phone Services SMS Delivery Delays To Telenor Network In Pakistan Jan 19, 02:58PM UTC
Twilio
Phone Services SMS Delivery Failures to and From Multiple Networks in Chile via Subset of LongCodes Jan 19, 02:23PM UTC
Twilio
Phone Services SMS & MMS Delivery Delays to Cingular Wireless (AT&T) in United States of America Jan 19, 11:39AM UTC

January 18, 2026

Twilio
Phone Services SMS Delivery Delays to Telefonica in Mexico Jan 18, 03:36PM UTC
Twilio
Phone Services SMS Delivery Delays to Tigo Network in Tanzania Jan 18, 01:24PM UTC

January 17, 2026

Twilio
Phone Services SMS Delivery Failures to Multiple Networks in Multiple Countries of Asia and Africa Jan 17, 08:31PM UTC

January 16, 2026

Twilio
Phone Services SMS Delivery Delays to BTC Network in Bahamas Jan 16, 08:34PM UTC
Twilio
Phone Services SMS Delivery Delays to MTN Network in Congo Republic Jan 16, 07:32PM UTC

Maintenance Feed

April 22, 2026

Twilio
Phone Services United States and Canada Twilio SMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC
Twilio
Phone Services Japan SMS Carrier Maintenance - NTT docomo from 15:00 UTC until 21:00 UTC
Twilio
Phone Services Canada SMS Carrier Maintenance - Bell Mobility from 05:00 UTC until 07:00 UTC
Twilio
Phone Services United Kingdom Account Security Carrier Partner Maintenance - Three from 22:00 UTC until 23:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Beeline from 21:00 UTC until 01:00 UTC
Twilio
Phone Services US SMS Carrier Maintenance - Small US Carriers from 03:00 UTC until 06:00 UTC
Twilio
Phone Services Portugal SMS Carrier Partner Maintenance from 21:00 UTC until 02:00 UTC

April 29, 2026

Twilio
Phone Services United States and Canada Twilio SMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

April 27, 2026

Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MTT from 21:00 UTC until 00:00 UTC

April 23, 2026

Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 12:00 UTC until 14:00 UTC

May 13, 2026

Twilio
Phone Services Twilio Voice Maintenance from 14:00 UTC until 15:30 UTC
Twilio
Phone Services United States and Canada Twilio SMS Maintenance from 03:00 UTC until 07:00 UTC

May 06, 2026

Twilio
Phone Services United States and Canada Twilio SMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services United States MMS Carrier Partner Maintenance from 08:00 UTC until 10:00 UTC

May 20, 2026

Twilio
Phone Services United States and Canada Twilio SMS Maintenance from 03:00 UTC until 07:00 UTC

May 14, 2026

Twilio
Phone Services Twilio Voice Maintenance from 21:00 UTC until 22:30 UTC
Twilio
Phone Services Twilio Messaging Maintenance from 21:00 UTC until 22:30 UTC

April 24, 2026

Twilio
Phone Services Canada Account Security Service Partner Maintenance from 06:00 UTC until 10:00 UTC

April 25, 2026

Twilio
Phone Services Hong Kong SMS Carrier Partner Maintenance from 18:00 UTC until 20:00 UTC

May 19, 2026

Twilio
Phone Services Twilio Voice Maintenance from 07:00 UTC until 08:30 UTC
Twilio
Phone Services Twilio Messaging Maintenance from 07:00 UTC until 08:30 UTC

April 28, 2026

Twilio
Phone Services US SMS Carrier Maintenance - Small US Carriers from 09:00 UTC until 11:00 UTC

April 21, 2026

Twilio
Phone Services Russia SMS Carrier Maintenance - Gazprombank Mobile from 20:00 UTC until 21:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC

April 26, 2026

Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 01:00 UTC

May 21, 2026

Twilio
Phone Services Twilio Voice Maintenance from 07:00 UTC until 08:30 UTC
Twilio
Phone Services Twilio Messaging Maintenance from 07:00 UTC until 08:30 UTC