Some services are experiencing issues
Twilio Phone Services
Started about 13 hours ago
SMS Delivery Delays from Twilio to PT Smartfren Telecom Indonesia

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Phone Services
Started about 23 hours ago
SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Phone Services
Started 1 day ago
User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Phone Services
Started 3 days ago
National Phone Numbers Outside of the US Blocked in 1Console

Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Twilio Phone Services
Started 17 days ago
Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Twilio
Phone Services
MINOR
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
06:43 UTC
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
09:04 UTC
SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland
16:52 UTC
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
21:57 UTC
SMS Delivery Delays from Twilio to Multiple Networks in South Africa
23:11 UTC
SMS Delivery Delays from Twilio to Tigo Guatemala
02:01 UTC
SMS Delivery Delays and Failures from Twilio to Lycamobile SARL France
02:22 UTC
SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in South Africa
May 06, 2026
08:01 UTC
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobile in United States
11:17 UTC
SMS Delivery Delays from Twilio to Telenor Pakistan
16:27 UTC
Intermittent Call Failures to Spain
May 07, 2026
04:12 UTC
User Authentication Identity Gateway API Failure Increase for PacificEast in United States
08:07 UTC
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe
08:13 UTC
User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United States
08:40 UTC
SMS Delivery Delays and Failures from Twilio Phone Numbers to Telekom Srbija Serbia
08:50 UTC
SMS Delivery Delays from Twilio to KPN Netherlands
09:28 UTC
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana
09:51 UTC
Twilio Knowledge API calls are Failing Through Python SDK and Package
12:35 UTC
On Call Engineers are Investigating
12:52 UTC
Voice Call Failures from Germany to Twilio Germany Phone Numbers
13:15 UTC
SMS Delivery Failures from Twilio to Orange Madagascar
17:51 UTC
SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina
18:12 UTC
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico
19:03 UTC
User Authentication Identity Gateway API High Latency in United States
23:46 UTC
Degradation to multiple Twilio products
May 08, 2026
09:06 UTC
Messaging Logs Experiencing Delays
16:24 UTC
SMS Delivery Failures from Twilio to Digicel Cayman Islands
16:59 UTC
SMS Delivery Delays from Twilio to Orange Cameroon
00:46 UTC
User Authentication Identity SNA Failure Increase for T-Mobile in United States
May 09, 2026
04:00 UTC
Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks
08:51 UTC
Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour.
May 10, 2026
14:50 UTC
SMS Delivery Delays from Twilio to Digitel Venezuela
02:06 UTC
Phone Numbers Porting are failing in both Twilio Console and API
May 11, 2026
05:37 UTC
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon
12:14 UTC
SMS Delivery Receipt Delays from Twilio to Axiata in Multiple Countries in APAC
13:12 UTC
SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States
13:05 UTC
SMS Delivery Report Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to AT&T United States
15:17 UTC
Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality
16:04 UTC
Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T-Mobile in United States
17:22 UTC
SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to U Mobile Malaysia
18:11 UTC
SMS Delivery Delays from Twilio to Tigo Bolivia
18:58 UTC
SMS Delivery Delays and Failures from Twilio to Djibouti Telecom Djibouti
02:25 UTC
SMS Delivery Delays from Twilio to Vodafone Germany
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
LeadConnector
Pinnacle Ai CRM
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
05:04 UTC
QR Analytics not loading
05:04 UTC
Form and Survey Analytics Loading Issues Due to AWS Outage
05:56 UTC
Email and Messaging Analytics Delays Due to AWS Infrastructure Issue
16:53 UTC
Active/Finished Workflow Sync Lag
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
Mailgun
Email Services
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
LiveChat
Live Chat Support
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
Pinnacle Ai Website
Pinnacle Ai Website
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
Freshdesk
Support Ticketing
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
00:55 UTC
Issue with Third-Party Service Provider
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported

Past Incidents May 05 - May 11, 2026

May 11, 2026

Twilio
Phone Services SMS Delivery Delays from Twilio to Vodafone Germany May 12, 02:25AM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from Twilio to Djibouti Telecom Djibouti May 11, 06:58PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Tigo Bolivia May 11, 06:11PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to U Mobile Malaysia May 11, 05:22PM UTC
Twilio
Phone Services Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T... May 11, 04:04PM UTC
Twilio
Phone Services Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality May 11, 03:17PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States May 11, 01:12PM UTC
Twilio
Phone Services SMS Delivery Report Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to AT&T Unite... May 11, 01:05PM UTC
Twilio
Phone Services SMS Delivery Receipt Delays from Twilio to Axiata in Multiple Countries in APAC May 11, 12:14PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon May 11, 05:37AM UTC

May 10, 2026

Twilio
Phone Services Phone Numbers Porting are failing in both Twilio Console and API May 11, 02:06AM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Digitel Venezuela May 10, 02:50PM UTC

May 09, 2026

Twilio
Phone Services Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour. May 9, 08:51AM UTC
Twilio
Phone Services Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks May 9, 04:00AM UTC

May 08, 2026

Twilio
Phone Services User Authentication Identity SNA Failure Increase for T-Mobile in United States May 9, 12:46AM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Orange Cameroon May 8, 04:59PM UTC
LeadConnector
Pinnacle Ai CRM Active/Finished Workflow Sync Lag May 8, 04:53PM UTC
Twilio
Phone Services SMS Delivery Failures from Twilio to Digicel Cayman Islands May 8, 04:24PM UTC
Twilio
Phone Services Messaging Logs Experiencing Delays May 8, 09:06AM UTC
LeadConnector
Pinnacle Ai CRM Email and Messaging Analytics Delays Due to AWS Infrastructure Issue May 8, 05:56AM UTC
LeadConnector
Pinnacle Ai CRM Form and Survey Analytics Loading Issues Due to AWS Outage May 8, 05:04AM UTC
LeadConnector
Pinnacle Ai CRM QR Analytics not loading May 8, 05:04AM UTC

May 07, 2026

Freshdesk
Support Ticketing Issue with Third-Party Service Provider May 8, 12:55AM UTC
Twilio
Phone Services Degradation to multiple Twilio products May 7, 11:46PM UTC
Twilio
Phone Services User Authentication Identity Gateway API High Latency in United States May 7, 07:03PM UTC
Twilio
Phone Services SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico May 7, 06:12PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina May 7, 05:51PM UTC
Twilio
Phone Services SMS Delivery Failures from Twilio to Orange Madagascar May 7, 01:15PM UTC
Twilio
Phone Services Voice Call Failures from Germany to Twilio Germany Phone Numbers May 7, 12:52PM UTC
Twilio
Phone Services On Call Engineers are Investigating May 7, 12:35PM UTC
Twilio
Phone Services Twilio Knowledge API calls are Failing Through Python SDK and Package May 7, 09:51AM UTC
Twilio
Phone Services SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana May 7, 09:28AM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to KPN Netherlands May 7, 08:50AM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from Twilio Phone Numbers to Telekom Srbija Serbia May 7, 08:40AM UTC
Twilio
Phone Services User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United... May 7, 08:13AM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe May 7, 08:07AM UTC
Twilio
Phone Services User Authentication Identity Gateway API Failure Increase for PacificEast in United States May 7, 04:12AM UTC

May 06, 2026

Twilio
Phone Services Intermittent Call Failures to Spain May 6, 04:27PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Telenor Pakistan May 6, 11:17AM UTC
Twilio
Phone Services User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobi... May 6, 08:01AM UTC

May 05, 2026

Twilio
Phone Services SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in South Africa May 6, 02:22AM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from Twilio to Lycamobile SARL France May 6, 02:01AM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Tigo Guatemala May 5, 11:11PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Multiple Networks in South Africa May 5, 09:57PM UTC
Twilio
Phone Services User Authentication Identity SNA Failure Increase for Smartfren in Indonesia May 5, 04:52PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland May 5, 09:04AM UTC
Twilio
Phone Services User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizo... May 5, 06:43AM UTC

Maintenance Feed

June 05, 2026

June 03, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Japan SMS Carrier Maintenance - NTT docomo from 12:00 UTC until 13:00 UTC
Twilio
Phone Services Mexico SMS Carrier Partner Maintenance from 04:00 UTC until 06:00 UTC
Twilio
Phone Services US SMS Carrier Maintenance - Small US Carriers from 04:00 UTC until 08:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MTT from 19:00 UTC until 03:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC

June 10, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 17, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 24, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 09, 2026

Twilio
Phone Services Peru SMS Carrier Partner Maintenance from 03:30 UTC until 04:30 UTC
Twilio
Phone Services United States MMS Carrier Partner Maintenance from 08:00 UTC until 10:00 UTC
Twilio
Phone Services Netherlands Account Security Carrier Partner Maintenance - KPN from 04:00 UTC until 05:30 UTC
Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 11:00 UTC until 12:00 UTC

June 15, 2026

Twilio
Phone Services Twilio Voice Maintenance from 14:00 UTC until 15:30 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 04, 2026

Twilio
Phone Services Netherlands SMS Carrier Maintenance - KPN from 22:05 UTC until 00:00 UTC
Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 11:00 UTC until 12:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC

June 08, 2026

Twilio
Phone Services United States MMS Carrier Partner Maintenance from 08:00 UTC until 09:30 UTC
Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 11:00 UTC until 12:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 02, 2026

Twilio
Phone Services Malaysia SMS Carrier Maintenance - Tune Talk from 16:00 UTC until 16:15 UTC
Twilio
Phone Services United States SMS Carrier Partner Maintenance from 05:00 UTC until 13:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC
Twilio
Phone Services United States SMS and MMS Carrier Maintenance - T-Mobile from 03:00 UTC until 11:00 UTC
Twilio
Phone Services United States SMS Carrier Maintenance - Liberty from 02:00 UTC until 06:30 UTC

June 12, 2026

Twilio
Phone Services Canada Account Security Service Partner Maintenance from 04:00 UTC until 08:00 UTC

June 01, 2026

Twilio
Phone Services United States SMS Carrier Maintenance - Liberty from 02:00 UTC until 06:30 UTC

June 29, 2026

Twilio
Phone Services Twilio Voice Maintenance from 13:00 UTC until 14:30 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 22, 2026

Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 06, 2026

Twilio
Phone Services Belarus SMS Carrier Maintenance - life:) from 21:00 UTC until 05:00 UTC