Pinnacle AI Status Monitor

Some services are experiencing issues

Phone Services

Started about 8 hours ago

SMS Delivery Delays from Twilio to Metfone Cambodia

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Metfone network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Phone Services

Started about 12 hours ago

SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Phone Services

Started 1 day ago

SMS Delivery Delays from Twilio to Unitel Angola

Twilio customers may be experiencing SMS delivery delays from Twilio to Unitel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Phone Services

Started 1 day ago

Voice Call Failures from Twilio Phone Numbers to Core Communications in United States

Twilio customers may be experiencing voice call failures from subset of Twilio Phone Numbers to network subscribers in the United States, impacting a subset of phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Phone Services

Started 2 days ago

Voice Call Post Dial Delay and Failures from Twilio Phone Numbers to Guatemala

Twilio customers may be experiencing voice call post dial delay and failures from Twilio Phone Numbers to Claro network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Phone Services

Started 12 days ago

Voice Call Failures from Twilio Phone Numbers to Reliance Jio India

Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Reliance Jio network subscribers in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Past Incidents ‹ May 06 - May 12, 2026 ›

May 12, 2026

Phone Services Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers May 12, 12:49PM UTC

Phone Services SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to United States May 12, 07:03AM UTC

Phone Services SMS Delivery Delays from Twilio to Vodafone Germany May 12, 02:25AM UTC

May 11, 2026

Phone Services SMS Delivery Delays and Failures from Twilio to Djibouti Telecom Djibouti May 11, 06:58PM UTC

Phone Services SMS Delivery Delays from Twilio to Tigo Bolivia May 11, 06:11PM UTC

Phone Services SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to U Mobile Malaysia May 11, 05:22PM UTC

Phone Services Voice Call Audio Quality Degradation between a Subset of Twilio United States Phone Numbers and T... May 11, 04:04PM UTC

Phone Services Conversations Classic Customers Can Experience Issues With Delivery Receipts Functionality May 11, 03:17PM UTC

Phone Services SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States May 11, 01:12PM UTC

Phone Services SMS Delivery Report Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to AT&T Unite... May 11, 01:05PM UTC

Phone Services SMS Delivery Receipt Delays from Twilio to Axiata in Multiple Countries in APAC May 11, 12:14PM UTC

Phone Services SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to CAMTEL Cameroon May 11, 05:37AM UTC

Phone Services Phone Numbers Porting are failing in both Twilio Console and API May 11, 02:06AM UTC

May 10, 2026

Phone Services SMS Delivery Delays from Twilio to Digitel Venezuela May 10, 02:50PM UTC

May 09, 2026

Phone Services Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour. May 9, 08:51AM UTC

Phone Services Network Degradation Between Regions Impacting Voice Calls, Video Sessions & Webhooks May 9, 04:00AM UTC

Phone Services User Authentication Identity SNA Failure Increase for T-Mobile in United States May 9, 12:46AM UTC

May 08, 2026

Phone Services SMS Delivery Delays from Twilio to Orange Cameroon May 8, 04:59PM UTC

Pinnacle Ai CRM Active/Finished Workflow Sync Lag May 8, 04:53PM UTC

Phone Services SMS Delivery Failures from Twilio to Digicel Cayman Islands May 8, 04:24PM UTC

Phone Services Messaging Logs Experiencing Delays May 8, 09:06AM UTC

Pinnacle Ai CRM Email and Messaging Analytics Delays Due to AWS Infrastructure Issue May 8, 05:56AM UTC

Pinnacle Ai CRM Form and Survey Analytics Loading Issues Due to AWS Outage May 8, 05:04AM UTC

Pinnacle Ai CRM QR Analytics not loading May 8, 05:04AM UTC

Support Ticketing Issue with Third-Party Service Provider May 8, 12:55AM UTC

Phone Services Degradation to multiple Twilio products May 7, 11:46PM UTC

May 07, 2026

Phone Services User Authentication Identity Gateway API High Latency in United States May 7, 07:03PM UTC

Phone Services SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico May 7, 06:12PM UTC

Phone Services SMS Delivery Delays and Failures from Twilio Phone Numbers to MTel Bosnia and Herzegovina May 7, 05:51PM UTC

Phone Services SMS Delivery Failures from Twilio to Orange Madagascar May 7, 01:15PM UTC

Phone Services Voice Call Failures from Germany to Twilio Germany Phone Numbers May 7, 12:52PM UTC

Phone Services On Call Engineers are Investigating May 7, 12:35PM UTC

Phone Services Twilio Knowledge API calls are Failing Through Python SDK and Package May 7, 09:51AM UTC

Phone Services SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana May 7, 09:28AM UTC

Phone Services SMS Delivery Delays from Twilio to KPN Netherlands May 7, 08:50AM UTC

Phone Services SMS Delivery Delays and Failures from Twilio Phone Numbers to Telekom Srbija Serbia May 7, 08:40AM UTC

Phone Services User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United... May 7, 08:13AM UTC

Phone Services SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe May 7, 08:07AM UTC

Phone Services User Authentication Identity Gateway API Failure Increase for PacificEast in United States May 7, 04:12AM UTC

May 06, 2026

Phone Services Intermittent Call Failures to Spain May 6, 04:27PM UTC

Phone Services SMS Delivery Delays from Twilio to Telenor Pakistan May 6, 11:17AM UTC

Phone Services User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for T-Mobi... May 6, 08:01AM UTC

Phone Services SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in South Africa May 6, 02:22AM UTC

Phone Services SMS Delivery Delays and Failures from Twilio to Lycamobile SARL France May 6, 02:01AM UTC

Phone Services SMS Delivery Delays from Twilio to Tigo Guatemala May 5, 11:11PM UTC

Maintenance Feed in the next 30 days

July 30, 2026

Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC

Phone Services Indonesia SMS Carrier Maintenance - XL Axiata from 17:00 UTC until 20:00 UTC

Phone Services Numbers Database Upgrade from 23:30 UTC until 01:30 UTC

July 29, 2026

Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

Phone Services Czech Republic Voice Carrier Partner Maintenance from 21:00 UTC until 03:00 UTC

Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC

Phone Services Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV from 18:20 UTC until 21:00 UTC

August 06, 2026

Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC

Phone Services Japan SMS Carrier Maintenance - Rakuten from 13:00 UTC until 20:00 UTC

August 20, 2026

Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC

August 27, 2026

Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC

August 13, 2026

Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC

August 14, 2026

Phone Services Twilio Voice Maintenance from 21:00 UTC until 04:00 UTC

Phone Services Twilio Messaging Maintenance from 21:00 UTC until 04:00 UTC

August 15, 2026

Phone Services Twilio Voice Maintenance from 21:00 UTC until 04:00 UTC

Phone Services Twilio Messaging Maintenance from 21:00 UTC until 04:00 UTC

August 21, 2026

Phone Services Twilio Voice Maintenance from 21:00 UTC until 04:00 UTC

Phone Services Twilio Messaging Maintenance from 21:00 UTC until 04:00 UTC

August 22, 2026

Phone Services Twilio Voice Maintenance from 21:00 UTC until 04:00 UTC

Phone Services Twilio Messaging Maintenance from 21:00 UTC until 04:00 UTC

August 18, 2026

Phone Services France Account Security Carrier Partner Maintenance - Orange from 05:30 UTC until 09:30 UTC

August 05, 2026

Phone Services New Zealand Voice Carrier Partner Maintenance from 10:00 UTC until 12:00 UTC

Phone Services Japan SMS Carrier Maintenance - Rakuten from 13:00 UTC until 20:00 UTC

August 12, 2026

Phone Services New Zealand Voice Carrier Partner Maintenance from 10:00 UTC until 12:00 UTC

August 25, 2026

Phone Services Japan SMS Carrier Maintenance - Rakuten from 13:00 UTC until 20:00 UTC

August 26, 2026

Phone Services Japan SMS Carrier Maintenance - Rakuten from 13:00 UTC until 20:00 UTC

August 03, 2026

Phone Services United Kingdom SMS Carrier Maintenance - O2 from 20:30 UTC until 05:00 UTC

August 16, 2026

Phone Services United Kingdom Account Security Carrier Partner Maintenance - EE from 21:30 UTC until 04:00 UTC

July 31, 2026

Phone Services Russia SMS Carrier Maintenance - MegaFon from 21:00 UTC until 22:00 UTC