Some services are experiencing issues
Twilio Phone Services
Started about 12 hours ago
SMS Delivery Delays from Twilio to PT Smartfren Telecom Indonesia

Twilio customers may be experiencing SMS delivery delays from Twilio to Smartfren Telecom network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Phone Services
Started about 22 hours ago
SMS Delivery Failures from Twilio Phone Numbers to MEGACOM Kyrgyzstan

Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to MEGACOM network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Phone Services
Started 1 day ago
User Authentication Identity SNA Missing Redirects for XL Axiata in Indonesia

Twilio customers may be experiencing User Authentication Identity SNA missing redirects for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Phone Services
Started 3 days ago
National Phone Numbers Outside of the US Blocked in 1Console

Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Twilio Phone Services
Started 17 days ago
Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED

Our engineers have identified an issue with a subset of AU Sender ID registration submissions directly transitioning to REJECTED and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Twilio
Phone Services
MINOR
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
07:03 UTC
SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to United States
12:49 UTC
Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers
May 13, 2026
10:15 UTC
SMS Delivery Delays from Twilio to Tigo Honduras
21:25 UTC
Twilio Accounts May Not Be Able to Capture Speech Using <gather>
May 14, 2026
04:40 UTC
SMS Delivery Delays from a Subset of Twilio Phone Numbers to SCO Mobile Pakistan
15:10 UTC
SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam
20:50 UTC
SMS Delivery Failures and Delays between Twilio Phone Numbers and AT&T in Mexico
21:07 UTC
SMS Delivery Failures from Twilio Phone Numbers to AT&T Mexico
03:01 UTC
Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to United States
03:54 UTC
SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
May 15, 2026
06:20 UTC
SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand
14:37 UTC
SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Italy
20:51 UTC
Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED
May 16, 2026
10:51 UTC
User Authentication Identity Gateway API High Latency in Multiple Countries
17:13 UTC
SMS Delivery Delays from Twilio to Multiple Networks in Colombia
17:11 UTC
SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Colombia
20:55 UTC
Voice Call Failures from Network Subscribers to Twilio El Salvador Phone Numbers
21:28 UTC
SMS Delivery Delays from Twilio to Zain Jordan
May 17, 2026
No incidents reported
May 18, 2026
15:56 UTC
Text to Speech Messages Could Be Dropped
18:42 UTC
Delay in Getting Twilio/flows Templates Approved on Whatsapp
20:36 UTC
SMS Delivery Failures and Delays Between Twilio and Multiple Networks in Brazil
22:45 UTC
SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
LeadConnector
Pinnacle Ai CRM
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
10:18 UTC
Facebook Leads not syncing in GHL
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
Mailgun
Email Services
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
LiveChat
Live Chat Support
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
Pinnacle Ai Website
Pinnacle Ai Website
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
No incidents reported
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported
Freshdesk
Support Ticketing
May 03, 2026
No incidents reported
May 04, 2026
No incidents reported
May 05, 2026
No incidents reported
May 06, 2026
No incidents reported
May 07, 2026
No incidents reported
May 08, 2026
No incidents reported
May 09, 2026
No incidents reported
May 10, 2026
No incidents reported
May 11, 2026
No incidents reported
May 12, 2026
No incidents reported
May 13, 2026
No incidents reported
May 14, 2026
17:34 UTC
Performance degradation in Freshdesk
May 15, 2026
No incidents reported
May 16, 2026
No incidents reported
May 17, 2026
No incidents reported
May 18, 2026
No incidents reported
May 19, 2026
No incidents reported
May 20, 2026
No incidents reported
May 21, 2026
No incidents reported
May 22, 2026
No incidents reported
May 23, 2026
No incidents reported
May 24, 2026
No incidents reported
May 25, 2026
No incidents reported
May 26, 2026
No incidents reported
May 27, 2026
No incidents reported
May 28, 2026
No incidents reported
May 29, 2026
No incidents reported
May 30, 2026
No incidents reported
May 31, 2026
No incidents reported
June 01, 2026
No incidents reported

Past Incidents May 12 - May 18, 2026

May 18, 2026

Twilio
Phone Services SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States May 18, 10:45PM UTC
Twilio
Phone Services SMS Delivery Failures and Delays Between Twilio and Multiple Networks in Brazil May 18, 08:36PM UTC
Twilio
Phone Services Delay in Getting Twilio/flows Templates Approved on Whatsapp May 18, 06:42PM UTC
Twilio
Phone Services Text to Speech Messages Could Be Dropped May 18, 03:56PM UTC

May 17, 2026

No incidents reported

May 16, 2026

Twilio
Phone Services SMS Delivery Delays from Twilio to Zain Jordan May 16, 09:28PM UTC
Twilio
Phone Services Voice Call Failures from Network Subscribers to Twilio El Salvador Phone Numbers May 16, 08:55PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Multiple Networks in Colombia May 16, 05:13PM UTC
Twilio
Phone Services SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in Co... May 16, 05:11PM UTC
Twilio
Phone Services User Authentication Identity Gateway API High Latency in Multiple Countries May 16, 10:51AM UTC

May 15, 2026

Twilio
Phone Services Subset of AU Sender ID Registration Submissions Directly Transitioning to REJECTED May 15, 08:51PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Italy May 15, 02:37PM UTC
Twilio
Phone Services SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand May 15, 06:20AM UTC

May 14, 2026

Twilio
Phone Services SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks i... May 15, 03:54AM UTC
Twilio
Phone Services Voice Call Audio Quality Degradation from a Subset of Twilio United States Phone Numbers to Unite... May 15, 03:01AM UTC
Twilio
Phone Services SMS Delivery Failures from Twilio Phone Numbers to AT&T Mexico May 14, 09:07PM UTC
Twilio
Phone Services SMS Delivery Failures and Delays between Twilio Phone Numbers and AT&T in Mexico May 14, 08:50PM UTC
Freshdesk
Support Ticketing Performance degradation in Freshdesk May 14, 05:34PM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Multiple Networks in Brunei Darussalam May 14, 03:10PM UTC
Twilio
Phone Services SMS Delivery Delays from a Subset of Twilio Phone Numbers to SCO Mobile Pakistan May 14, 04:40AM UTC

May 13, 2026

Twilio
Phone Services Twilio Accounts May Not Be Able to Capture Speech Using <gather> May 13, 09:25PM UTC
LeadConnector
Pinnacle Ai CRM Facebook Leads not syncing in GHL May 13, 10:18AM UTC
Twilio
Phone Services SMS Delivery Delays from Twilio to Tigo Honduras May 13, 10:15AM UTC

May 12, 2026

Twilio
Phone Services Voice Call Failures from Peru to a Subset of Twilio Peru Phone Numbers May 12, 12:49PM UTC
Twilio
Phone Services SMS Delivery Failures from a Subset of Twilio Toll-Free Numbers to United States May 12, 07:03AM UTC

Maintenance Feed

June 05, 2026

June 03, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Japan SMS Carrier Maintenance - NTT docomo from 12:00 UTC until 13:00 UTC
Twilio
Phone Services Mexico SMS Carrier Partner Maintenance from 04:00 UTC until 06:00 UTC
Twilio
Phone Services US SMS Carrier Maintenance - Small US Carriers from 04:00 UTC until 08:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MTT from 19:00 UTC until 03:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC

June 10, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 17, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 24, 2026

Twilio
Phone Services United States and Canada Twilio SMS and MMS Maintenance from 03:00 UTC until 07:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 09, 2026

Twilio
Phone Services Peru SMS Carrier Partner Maintenance from 03:30 UTC until 04:30 UTC
Twilio
Phone Services United States MMS Carrier Partner Maintenance from 08:00 UTC until 10:00 UTC
Twilio
Phone Services Netherlands Account Security Carrier Partner Maintenance - KPN from 04:00 UTC until 05:30 UTC
Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 11:00 UTC until 12:00 UTC

June 15, 2026

Twilio
Phone Services Twilio Voice Maintenance from 14:00 UTC until 15:30 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 04, 2026

Twilio
Phone Services Netherlands SMS Carrier Maintenance - KPN from 22:05 UTC until 00:00 UTC
Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 11:00 UTC until 12:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC

June 08, 2026

Twilio
Phone Services United States MMS Carrier Partner Maintenance from 08:00 UTC until 09:30 UTC
Twilio
Phone Services Australia Voice Carrier Partner Maintenance from 11:00 UTC until 12:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 02, 2026

Twilio
Phone Services Malaysia SMS Carrier Maintenance - Tune Talk from 16:00 UTC until 16:15 UTC
Twilio
Phone Services United States SMS Carrier Partner Maintenance from 05:00 UTC until 13:00 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - MegaFon from 20:00 UTC until 00:00 UTC
Twilio
Phone Services United States SMS and MMS Carrier Maintenance - T-Mobile from 03:00 UTC until 11:00 UTC

June 12, 2026

Twilio
Phone Services Canada Account Security Service Partner Maintenance from 04:00 UTC until 08:00 UTC

June 01, 2026

Twilio
Phone Services United States SMS Carrier Maintenance - Liberty from 02:00 UTC until 06:30 UTC

June 29, 2026

Twilio
Phone Services Twilio Voice Maintenance from 13:00 UTC until 14:30 UTC
Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 22, 2026

Twilio
Phone Services Russia SMS Carrier Maintenance - Tele2 from 20:00 UTC until 00:00 UTC

June 06, 2026

Twilio
Phone Services Belarus SMS Carrier Maintenance - life:) from 21:00 UTC until 05:00 UTC